FAQ

SIZING

Please reference our sizing guide here to find the perfect fit.

DELIVERY & SHIPPING

UK Mainland (including Channel Islands & The Isle of Wight)

Regular Shipping (2-3 Days) is £3.50 (under £49).

Priority Shipping (1-2 Days) is £6.95.

For orders over £49 Regular Shipping (2-3 Days) is FREE. To be eligible for free shipping, the total price (after discounts have been applied) must be above £49 (please note this total does not include Gift Cards as these are delivered separately via email).

We endeavour to ship orders placed before 2pm on the same day. Orders placed after 2pm will ship the following business day. You can expect to receive your order in about 2-3 business days after the order has been processed.

Ireland & Europe 
For any International or European delivery enquiries please visit boody.com.

RETURNS

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund. The cost of the return will be deducted from your refund amount. Please note, we are only able to process returns for orders made directly from romeriadecuatrovitas.com. For any orders placed elsewhere please contact the retailer directly. 

Please note - all intimate underwear is EXCLUDED from returns for hygiene reasons, this includes our Period & Leak Proof underwear, this does not include any of our bras.

Please note - any product marked FINAL SALE is EXCLUDED from returns, no refunds or exchanges will be offered on these products. 

If any intimate underwear is sent back to us we will be unable to issue a refund/exchange and we will also be unable to return the items to you. If there is an issue with any underwear ordered please contact us directly at [email protected]. 

To begin your return/exchange from romeriadecuatrovitas.com please click here. 

Please note it can take up to 10 working days to receive and complete your return. If it's been longer than this, please contact [email protected] with proof of return and your order number. We always try to be as fast as possible, but during busy periods (such as holidays and sales) it can take a little longer.

FABRIC AND CARE

How should I care for my Tanya maria?
We recommend a gentle, warm machine wash with similar colours, using gentle biodegradable detergent, followed by air-drying in the shade. Please do not tumble dry. Iron on a low setting. Do not dry clean.

How should I care for my Tanya maria Padded Bras?
While hand washing is doable, a gentle machine wash is best to preserve the original aspect of our Padded Shaper Bra. We recommend that you avoid the dryer as the heat will break down any elastics and can cause dimpling in your padding. For these reasons, we also recommend that you simply take out removable padding before washing.

What's with the scratchy tag on my new underwear?
Our undies are the comfiest out there. We don't want to mess that up with an itchy tag, but alas, government regulations require a ton of information attached to undergarments so we designed our tag to be removed with the simple tug of a thread. Don't cut it off - simply locate the tag and flip around to the backside.  You'll see a temporary stitch that is designed to come out. Gently tug that seam and your tag is gone completely. Tag-less and comfy once more!

PAYMENT QUESTIONS

What forms of payment do you accept?
We accept online payments by Visa, MasterCard, American Express or PayPal. When purchasing from Tanya maria your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the Tanya maria website in any way, and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorization and authentication.

Can I send a Tanya maria gift to a friend?
Yes, of course! During checkout, update the shipping address to the desired address. Or alternatively, you could get them a Tanya maria Gift Card, which will be emailed to you and you can simply send onto them. 

How do I enter a coupon code?
To enter a coupon code during check-out, look for the green box above the billing details section. Simply click and type to enter your coupon code. Make sure you click “Apply”.

Tanya maria RETAILERS

To find your nearest Tanya maria retailer, please use our store locator.